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Kenya eTA Issues and How to Solve Them

The Kenya eTA online application is a straightforward process for international travellers visiting Kenya. While this digital approach offers convenience, it is not without its share of challenges. Before you apply for Kenya eTA, it’s important to be aware of common issues applicants face and how to solve them. We have designed the information below to familiarise you with these problems and provide practical solutions to overcome them.

Kenya eTA Issues And How To Solve Them

Understanding Common Kenya ETA Problems 

When applying for a Kenya ETA online, applicants may encounter several potential issues that can complicate the application process.

Some of the common issues are as follows: 

Problem 1: Document Upload Challenges

Facing a problem while uploading the required documents is one of the major issues applicants face. The Kenya eTA portal is particular about the size and format of the documents. Applicants will surely face issues if their documents do not meet the specified criteria. 

Solution 

  1. Ensure your documents are complete and meet the latest specified requirements.
  2. If your documents are up to date and you are still experiencing the issue, check your internet connection.
  3. Visit the Kenya eTA Requirements webpage for detailed information on the required documents and their specifications. 

Problem 2: Payment Failures

Payment failures can be a frustrating roadblock, especially when you have meticulously filled out the application and are prepared to make the necessary payment online. Such issues can arise even if you possess a valid bank card.

Solution

  1. Check if your card is open for international transactions.
  2. Please ensure that you have sufficient funds.
  3. If you encounter payment issues with your 3D-secured bank card, consider using a different card instead. Occasionally, specific bank cards may experience compatibility issues with the payment gateway.
  4. Contact the bank directly.
  5. Consider alternative payment methods, such as PayPal.

Note: Before initiating an online payment, it is advisable to contact your bank and notify them of your intent to make a payment for your Kenya ETA. Failing to do so may result in your bank blocking the transaction. While this is not the case with most applicants but bank policies may differ.

Problem 3: Application Form Webpage Not Working 

Sometimes, due to a technical glitch or an update by our team, the site may become inoperative. This does not mean you will never be able to apply for the Kenya eTA. 

Solution

  1. Try a different device or web browser.
  2. Check your internet connection.
  3. Please try again after a short while.
  4. If you continue to experience issues, please contact the Kenya eTA Customer Support Team.

Problem 4: Submitted the eTA Application Form with Wrong Information

If you have submitted and paid for your Kenya Electronic Travel Authorisation (eTA) application, you cannot edit it directly. The system locks the application after payment, preventing any changes from being made.

However, if you realise you made a mistake before paying, you can still go back and make corrections.

Solution 

  • Before submitting the form, double-check the information.
  • If you have submitted the form with incorrect information, please contact Kenya eTA Customer Support for assistance with any errors or issues.

 How do we Provide Support?

  • Once the application form is submitted by the applicant, our team carefully reviews it.
  • We fix any problems or mistakes we find before sending them for processing. Any additional document requirements will be communicated to the applicant.

Why Was My Kenya eTA declined?

It is vital to grasp that Kenya ETA applications can be rejected for various reasons, and while each situation is unique, there are common factors that may lead to eTA denials:

  • Criminal Record: A documented criminal history may lead to the rejection of your Kenya eTA application.
  • False Information: Providing inaccurate information or failing to meet the Kenya eTA requirements can result in an automatic rejection.
  • Incorrect Document Submissions: Inappropriate or inaccurate document uploads can lead to the automatic rejection of your eTA application. Thoroughly reviewing your application before submission is always advisable.
  • Previous Visa or eTA overstay: If you have ever overstayed or violated any Visa or eTA rule, your application will be rejected immediately.
Why Was My Kenya eTA declined?

Note: An approved Kenya eTA serves only as a travel permit and does not guarantee entry into the country. At the entry port in Kenya, immigration officials will check your documents and may ask you questions, which will determine your entry.

Conclusion

With these comprehensive solutions in hand, you can confidently navigate the Kenya eTA application process and effectively address any issues that may arise. Please follow the guidelines and requirements provided on the Kenya eTA portal diligently. With this knowledge, you can travel to Kenya with confidence, knowing you are ready for any challenges.

FAQs 

Can I reapply for a Kenya eTA if my application is rejected?

Yes, you can reapply for a Kenya eTA if your application is rejected. However, it is crucial to address the reasons for the rejection before submitting a new application to improve your chances of approval.

What is a "3D-secured bank card"?

A 3D-secured card is a credit or debit card that features an additional layer of security for online transactions, typically requiring a password or code to complete the payment.

Can I get an eTA at the airport?

No. The eTA must be obtained online and approved prior to your journey to Kenya. You will not be able to get one on arrival.

I paid for my Kenya eTA, but I haven't received an email confirmation or the eTA document. What should I do?

Check your spam folder. If it's not there, check Kenya eTA Status. If you still have no clue, contact the Kenya eTA Customer Support Team with your application number.

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Get eTA to Kenya

  • Step1: Apply on-line Provide the information from your passport to eTA application.
  • Step2: Make an online payment Payment Methods: Credit Card
  • Step3: Check your e-mail address If your payment is confirmed, your eTA will be sent to your e-mail
Get eTA to Kenya


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